Q.Can I use the anti-virus package that I have installed already?
A.If you have any anti-virus package installed, you can use that instead of the default one. Please check the following before using background scanning:
- The background scanner should be enabled
- The background scanner should be set to "automatic disinfection without asking for user-confirmation"
- The background scanner should be set to scan ONLY executables. It should NOT BE SET to scan all files.
When MailScan encounters an archive or compressed-archive (.ZIP, .ARJ, etc), it will NOT depend on the background scanning to check the archive. MailScan will use AVP to forcefully do scanning of the archives.
Also note that the quality of virus-checking will be as good, or as bad, as the background scanner used.
Virus-names cannot be shown when background scanning is used.
Q.Can I tell from the MailScan GUI when the last time it was updated?
A.Yes. The date & time of last update is put at the bottom of the admin window
Q.Will MailScan keep a backup of my log file?
A.Yes. A single backup of the log files is kept in the MailScan\log directory
Q.What does the red “X” over the MailScan icon mean?
A.When MailScan is disabled, a red X-mark is put on the icon shown on the system tray
Q.Can I stop the update notification that is sent?
A.Yes. In the Anti-Virus Update section of the GUI, uncheck the option “Enable Update Notification”
Q.How do I view the log files?
A.From the MailScan GUI click on Admin|View Log Files. From here you will be able to view the
- MailScan Log
- Autodownload log
- FTP log
Q.Can I get MailScan to check for viruses only once per day?
A.The default update interval is increased from one hour to one day. This is configured from the MailScan GUI in the Anti-Virus Update section
Q.I have my MDaemon Archiving all inbound and outbound mail. Will MailScan scan the Archive mail also?
A. Yes. Archive mail will also be scanned. No warning message will be generated for archive mails scanned.
Q.When MailScan finds a virus, will MailScan tell me what virus it found?
A.Yes. When virus-infected mails are quarantined, the message file name is put in the warning message to the Administrator.
Q.Why does the Mail Dispatcher utility need to run from an MS-DOS prompt/window?
A.Mail-Dispatcher is a 32-bit Console application. So it requires the MSDOS console window to run.
Q.How frequently is the Virus Database updated?
A.99% of the time, it is done once every week. In urgent cases (such as a new virus discovery), it is done in a span of a day
Q.How do we update MailScan for MDaemon with the latest virus updates?
A.MailScan for MDaemon is able to automatically monitor its virus database. It first checks for availability of an Internet connection. If it detects that Internet connectivity is present, it will check for any new updates. When updates are found, MailScan for MDaemon will download them automatically. The default setting for database checks is one hour and this is configurable.
Q.Can MailScan for MDaemon download updates via my WinGate proxy?
A.Yes, MailScan for MDaemon will work behind WinGate on your network.
Q.Does MailScan for MDaemon work with any version of Windows?
A.MailScan for MDaemon will run on Windows 95/98, Windows NT (service pack 4 and higher), and Windows 2000.
Q.What versions of MDaemon is MailScan compatible with?
A.MailScan for MDaemon is compatible with all versions of MDaemon.
Q.Does MailScan for MDaemon support Multi POP Accounts?
A.Yes, MailScan provides support for MultiPOP accounts.
Q.Do I have to enter Multi POP Account details manually?
A.No, they are automatically detected.
Q.What can MailScan for MDaemon search?
A.MailScan is able to search any file attachment on an Email.
Q.Which AntiVirus tool does MailScan for MDaemon use?
A.Currently, MailScan for MDaemon uses the AntiVirus Toolkit Pro (AVP) from Kaspersky Labs.
Q.Can we change the AntiVirus scanner being used?
A.At this time, the AntiVirus scanner cannot be changed. The automatic updates of AVP are the smallest & most reliable. This is one of the primary reasons for the Scanner being static.
Q.Does MailScan for MDaemon scan the body of Emails?
A.Yes, if the body of Email is in HTML, it is scanned.
Q.How do I change the Quarantine path?
A.The path can be changed using the report file path selection button (this button is to the right of the information field and has three dots in it). The maximum size of the log files can be set using the "Max Size" drop down box. Selecting a value of zero will cause the logs to have no size limitation.
Q.What can I configure the AntiVirus scanner to do?
A.The behavior of the scanning engine is controlled by configurations made in the Action section. The various options available are:
 | Disinfect
| Delete
| Quarantine infected mails
| Strip macros from documents |
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Q.Can MailScan dial out?
A.MailScan does not have dial out function. When the next update is due, it will wait for Internet connectivity. When MDaemon dials out to send or receive Emails, MailScan will recognize the dial out, check for availability of new updates and, if available, download the updates.
Q.Why are some entries in the MailScan Administrator (i.e. Message Input Path, Foreground Scanning, and Strip Macros) grayed out?
A.These are for display (information) purposes only and should not be edited directly by the user. Message Input Path: This is the path which is scanned by MailScan. This path is automatically set up by MailScan during the installation. Foreground Scanning: This is an option reserved for the future, when, instead of console-basded scanning, Windows base scanning is used. Strip Macros: Reserved for the future when the Windows based scanner is instructed to strip macros from documents.
Q.Will MailScan let me know when my subscription is close to expiring?
A.Yes, MailScan will Email the Postmaster alerting them.
Q.Why does MailScan go to the following URL, www.microworldsystems
.com/servlets/sendinfo?
A.http://www.microworldsystems
.com/servlets/sendinfo is a Java-threaded service application that does the following:
| Gets the date of the latest update
| Gets the file size of the latest update. |
|
This information is sent back to MailScan as an HTML page.
MailScan can then interpret this information to decide
| if there has been a new update
| if the update has to be pulled to the local machine. |
|
Once MailScan for MDaemon gets the information, it contacts one of the many FTP servers to download the latest update.
Q.MailScan gives an error that says comctl32.ocx file is outdated and MailScan requires a newer version?
A.When MailScan is installed, it will copy the latest comctl32.ocx into the System directory. If the copy operation fails (because the file is already in use), a reboot is required.
Q.I have MailScan running but it does not seem to be cleaning viruses that are found in Email?
A.If you have other anti-virus software running make sure that you do not have an auto-protect feature enabled. An auto-protect feature would be one that is constantly monitoring files on your hard drive for viruses. If you have an auto-protect option enabled MailScan will not function correctly.
Q.How does MailScan handle encrypted and/or digitally signed Emails?
A.Emails with S/Mime digital signatures are properly scanned by MailScan. When the contents are changed by MailScan (to disinfect the virus), the signature is not changed. But a footer is attached to the Email saying:
"This Email is possibly a digitally signed message with Security Certificate. As this Email was modified at the Gateway by MailScan, your browser might give Invalid Signature warning. Please ignore this warning."
Q.Why does the query interval in Anti Virus update keep reverting back to 1440 minutes after each install, even if I choose to keep the settings?
A.The average update time is 1 day. 99.9% of the time the FTP sites are updated only once a day. So we forced this setting to 1440.
In case of urgent updates, Deerfield.com will send an URGENT UPDATE email to all registered customers. By this, an immediate forced update will automatically happen.
Q.What does the button "Send EICAR test Email" do?
A. When you click this option, MailScan will send an EICAR test file to itself.
This is provided for users to check whether or not MailScan is properly catching viruses.
Q.Will MailScan send the name of the virus with the warning message?
A.Yes. When the MailScan default scanner is used, the name of the virus is sent along with the warning. Also the action taken on each file is logged in the warning Email.
Q.I am running MailScan on NT and every time I log into the machine the update runs, if I am not logged onto the machine the update does not work?
A.We have recently found that the updates will not work when running MailScan on an NT computer unless someone is logged onto the machine. Please upgrade to the latest version of MailScan.
Q.Will MailScan automatically compress outbound Email attachments?
A.Yes, the latest version of MailScan will automatically compress attachments in outbound Emails when certain criteria are met. Opening the MailScan Administrator and clicking on Admin | Compression Control will allow you to configure this.
Q.Can MailScan scan SMIME attachments?
A.MailScan cannot scan SMIME encrypted attachments but it will scan messages that have digital signatures.
Q.Why does the auto update feature stop running when I log off on an NT computer, but don''t shut down?
A.This has been corrected with the latest version of MailScan.
Q.Can MailScan update via HTTP instead of FTP?
A.Yes. FTP via HTTP is now supported for the Auto-download of updates via Proxy. You must be running version 2.3b or higher.
Q.Will the Administrator be notified if the Registration key is missing or bad?
A.Yes. The Administrator will be notified via Email on this issue
Q.How are the Email messages transferred?
A.All Email messages are sent via SMTP (versions 2.3b and higher).
Q.Can I Email the Debug information to the Administrator?
A.Yes. You can Email the collected information directly to the administrator or to MailScan support.
Q.In the MDaemon log file I am getting a "mailinit.exe could not be accessed or executed" error?
A.This is caused by either having the incorrect path specified in MDaemon (under Setup | Primary Domain | Pre-Processing) or by having the username and password (under Setup | System Service Settings | Network Resource Access) setup with the incorrect permissions. Make sure that the account that MDaemon is using has the ability to act as part of the operating system.
This is setup in Windows 2000 by going to Start | Settings | Control Panel | Administrative tools | Local Security Settings | User Rights Assignment.
Q.Can MailScan scan files in RTF format?
A.Microsoft Outlook specific TNEF attachments (which normally come as WINMAIL.DAT) will now be scanned & dis-infected.
Q.How do I enter my MailScan registration key?
A.To enter your MailScan registration key double click on the MailScan Administrator icon which is located in the System Tray. Then click on Help / License Information. Enter the key you received in the “Enter License Keys: field. Click OK.
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